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I bought a bedroom suite from EF. The pieces all arrived in good shape, but the bottom of the dresser was broken and damaged. I sent two back and finally received a decent one on the third try.

Customer service is the worst. Calling into customer service was a waste of time. I did it because it was procedure, but then I went straight to the store for some customer service. Everyone was really helpful and friendly until these was a problem. No one had time to talk to be except the poor girl trapped behind the counter at the back. I was not nice, did not curse, but I made my point- loudly for all to hear. It did net the desired results. I am just not sure if they would ever sell anything to me again. LOL

DO NOT ACCEPT DAMAGED FURNITURE- IMMEDIATELY SEND IT BACK ON THE SAME TRUCK THAT BROUGHT IT.

They do have some attractive things. No, it is not the best quality, but ok for the money.

Reason of review: Return, Exchange or Cancellation Policy.

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