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1.8

Visit Humble location didnt see anything that i like but, salesman La' Trea was definitely friendly and patient with me as i explain ti her what i wanted. I didn't see anything I catching so I explained to her I was going to look at other furniture locations as well as visit the Jones rd location so she handed me her card and said if there's anything there at the Jones Road location that I like there and she did not have it in the humble location that she can still get it.

My family and I arrived at the Jones rd location that's when I met salesman George and manager Hector I proceeded throughout the store and notice a sofa, Ottoman loveseat set that I like salesman George offered me a five year protection warranty along with the four pieces of furniture and Hector said he will work the numbers and gave me a total but considering the fact that I enjoyed my encounter with La' Trea I called the Humble store and ask for La'Trea to check to see if the sofa set that I found at the Jones Road location could possibly be at their location and what would the price be if I were to purchase it there at the humble location she said let me get with my manager Eric and I'll call you back and so she did..Before she called me back the Jones road manager Hector gave me a price with a 5 year warranty and deliverly for Monday that included four pieces for $2100 which was not including the TV although exclusive furniture was advertising with a minimum purchase $1999 I explain to Hector that I would like to pick it up from the humble location and deal with a salesman there and he went down to 1900 for the four pieces delivery on Monday in the five year warranty and said that he trained the store manager at the Humble location and he can beat any price that they offered me unfortunately the price that Eric and Trea gave their price a little cheaper than the Jones location so I decided to go with thee humble location as I planned to do anyway as we my husband and children proceeded to leave the location we were stop by Hector with his manager on the phone Sam offering me 1850 with all four pieces including a five year warranty and a delivery on Monday so I asked Hector would that be included with the TV considering they were advertising that sell Hector said he will have to call his manager Sam so we proceeded to wait as we waited Hector called his manager Sam shortly after Hector approached me and said they could not give me the television with the deal.Hector didn't offer me the television with the first quote of $2100 that he gave me in the beginning although I was spinning the minimum of $1999 I felt as though Hector wasn't being genuine with the advertisement that they were offering to their customers.

So We left and decided to go back to the original location to close the deal with such a nice young lady La' Trea whom assisting me and my family from the very beginning at the humble location however, there must have been some type of misunderstanding about a television that Hector assume humble location was giving me with the deal my complaint is with thee Jones Road manager Hector I feel as though he is not genuine and not a peoples person if you going to advertise something I think that it should not be withheld from the customers I will not ever do business with Hector nor Jones relocation I think that La'Trea is very nice salesman that need to be a little aggressive because I don't think she's getting treated fairly. I have never dealt with so much confusion would buy furniture especially when its the same company

Reason of review: Poor customer service.

Location: Humble, Texas

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