I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...Read more
I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...Read more
I didn't like
- Lack of care for customer concerns or issues
- Quality or service
- Bad customer service
There isn’t positive to say!!!! Delivery was bad and they give you an attitude, they can do that because all sale are final once you accept the furniture. You complain to the sell rep and they tell you they will call you back or they have to call corporate. When you...Read more
I order my furniture on may 12 2018. Spent a total of $6400. I bought a bed plus matress plus two sofaa and two livong room chairs. Middle of June and have not recd my two chairs but i start paying the bill tomorrow for my chairs that i have not recd yet. Went to the...Read more
I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I...Read more
Exclusive Furniture - Issue with a manager at 290 store
I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...Read more
when we moved into our home we were so excited that we had found the perfect sofa the jonathan luis collection. well three months into this purchase id returned to the store and alerted our salemans gerald that the cushions were no good and had gone flat after 3...Read more
Exclusive Furniture - Worst Furniture Store Ever
Horrible Customer Service! Was sold *** fake leather that the salesman said was way better quality than real leather. Started peeeling and when i tried to use the warranty they said the problem wasnt covered.
My husband and I spent thousands of dollars at the Richmond location, only for them to not follow up and tell us they had to reschedule our delivery causing us to miss days from work. This is a multimillion dollar company that will not compensate customers when they...Read more
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