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Exclusive Furniture - Horrible experience

Exclusive Furniture - Horrible experience
Exclusive Furniture - Horrible experience
Delivery brought wrong product Queen set bed frame broke same day with dresser *** coming off. Delivery guys did a rush job on setting furniture and did not make sure the bed was secured. Took 3 days for my original bunk beds I ordered to come in when it should have been taking care of the same day. Just horrible service
Company wrote 0 private or public responses to the review from Dec 05.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1415487
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TELL ME HOW THIS BUSNIESS CAN ADVERTISE A BLACK FRIDAY SALE, BUT DO NOT HAVE THE MERCHANDISE IN STOCK? THIS SEEMS TO BE A BUSINESS THAT'S NOT INTERESTING IN THE CUSTOMERS KEEPING THEIR BUSINESS OPEN, BUT THE EMPLOYEES. I NOTICED UPON ARRIVING AT THE STORE THERE WERE...
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Company wrote 0 public responses to the review from Nov 27.
Anonymous
Anonymous

Owner grandstands that he is helping community. Lowlife.

I didn't like
  • Lack of care for customer concerns or issues
#1409228
Reply to reviews
I was the third person in line at the 12000 Gulf Freeway Store to purchase the Recliner Rocker for $149.oo on Black Friday morning. The elderly Saleman greed me rrgarding my concern. The sale was moving along until I started to questioned the Delivery amount of $129.00...
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Company wrote 0 private or public responses to the review from Nov 24.
#1406805
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This was a great educational tool for me. I’m a Retired Teacher. I purchased a 5 year warranty trying to cover the original item. After 2 months the spring broke on the left recliner. I was offered a cash out. NO offer was made to me to swap out the item. Thus, 3 years...
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Company wrote 0 private or public responses to the review from Nov 16.
2.8
#1401613
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Bought 2 window mirrors 3 weeks ago and still have never received the items up to today. After four follow-up calls (with no courtessy call back from them as they said they will), plus three times failed delivery promised (also without courtesy call notification),...
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Company wrote 0 public responses to the review from Nov 15.
#1401047
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Exclusive Furniture - *** no

*** up place to go. Do not shop here.
Company wrote 0 public responses to the review from Oct 17.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1383939
Reply to reviews
I bought a sofa set at exclusive furniture at gulf freeway location, and purchased a 5 year warranty furniture. After 2 years the material on the sofas started to to tear went called the warranty company and they told me I had to talk to the store,I went to the store...
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Company wrote 0 public responses to the review from Oct 15.
#1382656
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I went into Exclusive Furniture store in Richmond, Texas. Store # 660. My furniture was delivered 3 days later. I was purchasing the furniture for my mom who is going thru stage 4 Lung Cancer. The table came to my mom home scratch. I was in the hospital at the time...
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Company wrote 0 private or public responses to the review from Sep 28.
1.2
I didn't like
  • Customer service
#1368161
Reply to reviews
Decided to put furniture in layaway at the Humble Store back in October of 2017 after hurricane Harvey, since we lost half of our house from the floor up. Kids saw what they wanted and so did fiance and I. Well my total item purchase was over $4000 and that was only...
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Company wrote 0 private or public responses to the review from Sep 16.
Anonymous
Laura Hernandez

I wish I would have read this prior to my purchase. I got ripped off. Now I’m stuck paying paying for broken furniture they sold me and the wrong side rails for my bed. Please...

2.6
#1356930
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I went to this location in August to purchase some furniture and" Ike" did not carry out my instructions as to the number of years of financing. I requested 3 years but i was given one year, i guess in order to get his commission. The Store Manager" Eugene", was very...
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Company wrote 0 private or public responses to the review from Sep 11.
3.7
I didn't like
  • Eugene and ike
#1352657
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