I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I will...Read more
- Kirsten the saleslady was nice
I didn't like
- Customer service
Exclusive Furniture - Issue with a manager at 290 store
I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...Read more
when we moved into our home we were so excited that we had found the perfect sofa the jonathan luis collection. well three months into this purchase id returned to the store and alerted our salemans gerald that the cushions were no good and had gone flat after 3...Read more
Exclusive Furniture - Worst Furniture Store Ever
Horrible Customer Service! Was sold *** fake leather that the salesman said was way better quality than real leather. Started peeeling and when i tried to use the warranty they said the problem wasnt covered.
My husband and I spent thousands of dollars at the Richmond location, only for them to not follow up and tell us they had to reschedule our delivery causing us to miss days from work. This is a multimillion dollar company that will not compensate customers when they...Read more
I saw this nice looking Chaise Sofa that I wanted, so my daughter decided to get it for my Christmas gift. She visited Exclusive Furniture the Tuesday before Christmas. To have it delivered was almost as much as the sofa, So we decided to pick it up ourselves. They set...Read more
I didn't like
- Delay on delivery
- Poor customer service
Exclusive Furniture - Poorly run business
The Humble manager was a ***. The customer service department is terrible. Nobody would give me the district manager's phone number or email address. They said they would send him an email and he would call. I had 6 di fferent ef folks tell me they would call. To date none has called back
I purchased a sectional, ottoman, and recliner from Exclusive in Humble, TX in October 2016. So far the sectional has held up but the recliner that was delivered to me is a piece of junk. Shortly after I received I had to schedule someone to come out to look at it...Read more
Exclusive Furniture - Bad service need people skills
Went to get a bed frame ended with missing broke footboard screws all over the box look like it was taken apart and put in a box very disppoinment!!!
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