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I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I will...
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1.8
I liked
  • Kirsten the saleslady was nice
I didn't like
  • Customer service
  • Lambert
#1244568
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Exclusive Furniture - Issue with a manager at 290 store

I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1215401
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Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...
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1.0
#1199007
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when we moved into our home we were so excited that we had found the perfect sofa the jonathan luis collection. well three months into this purchase id returned to the store and alerted our salemans gerald that the cushions were no good and had gone flat after 3...
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Anonymous
Anonymous

Has your issue been resolved? Gerald helped me at the humble location as well he seems to be kind and helpful

Anonymous
Anonymous

i didnt give these people 4 stars. i noticed that there are 4 and decided to leave a message, truth be told if i could have given them negative stars i would have.

3.5
I liked
  • Sofa
I didn't like
  • This was the second sofa that the delivered fyi
  • Damaged product couldnt be delivered
#1188861
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Exclusive Furniture - Worst Furniture Store Ever

Horrible Customer Service! Was sold *** fake leather that the salesman said was way better quality than real leather. Started peeeling and when i tried to use the warranty they said the problem wasnt covered.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1185160
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My husband and I spent thousands of dollars at the Richmond location, only for them to not follow up and tell us they had to reschedule our delivery causing us to miss days from work. This is a multimillion dollar company that will not compensate customers when they...
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1.0
#1161246
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I saw this nice looking Chaise Sofa that I wanted, so my daughter decided to get it for my Christmas gift. She visited Exclusive Furniture the Tuesday before Christmas. To have it delivered was almost as much as the sofa, So we decided to pick it up ourselves. They set...
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2.5
I liked
  • Sofa
I didn't like
  • Delay on delivery
  • Poor customer service
#1158178
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Exclusive Furniture - Poorly run business

The Humble manager was a ***. The customer service department is terrible. Nobody would give me the district manager's phone number or email address. They said they would send him an email and he would call. I had 6 di fferent ef folks tell me they would call. To date none has called back
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1156149
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I purchased a sectional, ottoman, and recliner from Exclusive in Humble, TX in October 2016. So far the sectional has held up but the recliner that was delivered to me is a piece of junk. Shortly after I received I had to schedule someone to come out to look at it...
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1.0
Product
I didn't like
  • Lack of care for customer concerns or issues
  • Poor customer service
  • Poor quality
#1148183
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Contact Exclusive Furniture

Mailing Address:
Exclusive Furniture
11011 Westbrae Pkwy
Houston, Texas 77031
United States
Phone:
(713) 773-0606
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Exclusive Furniture Products and Services

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Exclusive Furniture - Bad service need people skills

Went to get a bed frame ended with missing broke footboard screws all over the box look like it was taken apart and put in a box very disppoinment!!!
Product
#1133234
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