Decided to put furniture in layaway at the Humble Store back in October of 2017 after hurricane Harvey, since we lost half of our house from the floor up. Kids saw what they wanted and so did fiance and I. Well my total item purchase was over $4000 and that was only...Read more
I went to this location in August to purchase some furniture and" Ike" did not carry out my instructions as to the number of years of financing. I requested 3 years but i was given one year, i guess in order to get his commission. The Store Manager" Eugene", was very...Read more
Exclusive Furniture - Piece of *** company
Selling cheap junk poor customer service. The manager is stupid. Be sure you got the right mattress. They will give you a cheap one.
I purchased some “furniture” from Sam Zavary on 03/10/2018. The purchase we made was for a sofa set, that came to ($1578.29), which included a (USELESS) five year protection plan. I call the protection plan USELESS, because it is just exactly that - all it amounts to...Read more
Exclusive Furniture delivered our dinning room set on the agreed upon delivery date. The workers realized after bringing everything into our house that the glass insert was missing from the table. They told me that they will leave the chairs but have to return the...Read more
I bought a bedroom suite from EF. The pieces all arrived in good shape, but the bottom of the dresser was broken and damaged. I sent two back and finally received a decent one on the third try. Customer service is the worst. Calling into customer service was a waste of...Read more
I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...Read more
I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...Read more
I didn't like
- Quality or service
- Lack of care for customer concerns or issues
- Bad customer service
There isn’t positive to say!!!! Delivery was bad and they give you an attitude, they can do that because all sale are final once you accept the furniture. You complain to the sell rep and they tell you they will call you back or they have to call corporate. When you...Read more
I order my furniture on may 12 2018. Spent a total of $6400. I bought a bed plus matress plus two sofaa and two livong room chairs. Middle of June and have not recd my two chairs but i start paying the bill tomorrow for my chairs that i have not recd yet. Went to the...Read more
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