State: Texas Clear all filters (52 of 75 reviews match)
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I went into Exclusive Furniture store in Richmond, Texas. Store # 660. My furniture was delivered 3 days later. I was purchasing the furniture for my mom who is going thru stage 4 Lung Cancer. The table came to my mom home scratch. I was in the hospital at the time...
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1.5
I didn't like
  • Customer service
#1368161
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Decided to put furniture in layaway at the Humble Store back in October of 2017 after hurricane Harvey, since we lost half of our house from the floor up. Kids saw what they wanted and so did fiance and I. Well my total item purchase was over $4000 and that was only...
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Anonymous
Laura Hernandez

I wish I would have read this prior to my purchase. I got ripped off. Now I’m stuck paying paying for broken furniture they sold me and the wrong side rails for my bed. Please...

2.6
#1356930
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I went to this location in August to purchase some furniture and" Ike" did not carry out my instructions as to the number of years of financing. I requested 3 years but i was given one year, i guess in order to get his commission. The Store Manager" Eugene", was very...
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3.7
I didn't like
  • Eugene and ike
#1352657
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I purchased some “furniture” from Sam Zavary on 03/10/2018. The purchase we made was for a sofa set, that came to ($1578.29), which included a (USELESS) five year protection plan. I call the protection plan USELESS, because it is just exactly that - all it amounts to...
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1.0
#1338308
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I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...
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#1286157
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I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...
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1.4
I didn't like
  • Bad customer service
  • Lack of care for customer concerns or issues
  • Poor quality
#1284924
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There isn’t positive to say!!!! Delivery was bad and they give you an attitude, they can do that because all sale are final once you accept the furniture. You complain to the sell rep and they tell you they will call you back or they have to call corporate. When you...
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#1282932
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I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I...
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MonumentalHorse
MonumentalHorse

I'm so sorry! Their furniture is so cheaply made!!! Next time, go to Gallery Furniture. They have high quality furniture and honor their promises.

1.8
I liked
  • Kirsten the saleslady was nice
I didn't like
  • Lambert
  • Customer service
#1244568
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Exclusive Furniture - Issue with a manager at 290 store

I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
1.3
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#1215401
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Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...
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1.0
#1199007
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