State: Texas Clear all filters (53 of 80 reviews match)
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I was the third person in line at the 12000 Gulf Freeway Store to purchase the Recliner Rocker for $149.oo on Black Friday morning. The elderly Saleman greed me rrgarding my concern. The sale was moving along until I started to questioned the Delivery amount of $129.00...
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Company wrote 0 private or public responses to the review from Nov 24.
#1406805
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I went into Exclusive Furniture store in Richmond, Texas. Store # 660. My furniture was delivered 3 days later. I was purchasing the furniture for my mom who is going thru stage 4 Lung Cancer. The table came to my mom home scratch. I was in the hospital at the time...
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Company wrote 0 private or public responses to the review from Sep 28.
1.2
I didn't like
  • Customer service
#1368161
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Decided to put furniture in layaway at the Humble Store back in October of 2017 after hurricane Harvey, since we lost half of our house from the floor up. Kids saw what they wanted and so did fiance and I. Well my total item purchase was over $4000 and that was only...
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Company wrote 0 private or public responses to the review from Sep 16.
Anonymous
Laura Hernandez

I wish I would have read this prior to my purchase. I got ripped off. Now I’m stuck paying paying for broken furniture they sold me and the wrong side rails for my bed. Please...

2.6
#1356930
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I went to this location in August to purchase some furniture and" Ike" did not carry out my instructions as to the number of years of financing. I requested 3 years but i was given one year, i guess in order to get his commission. The Store Manager" Eugene", was very...
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Company wrote 0 private or public responses to the review from Sep 11.
3.7
I didn't like
  • Eugene and ike
#1352657
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I purchased some “furniture” from Sam Zavary on 03/10/2018. The purchase we made was for a sofa set, that came to ($1578.29), which included a (USELESS) five year protection plan. I call the protection plan USELESS, because it is just exactly that - all it amounts to...
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Company wrote 0 private or public responses to the review from Aug 24.
1.0
#1338308
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I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...
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Company wrote 0 public responses to the review from Jun 22.
#1286157
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I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...
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Company wrote 0 private or public responses to the review from Jun 20.
1.4
I didn't like
  • Lack of care for customer concerns or issues
  • Poor quality
  • Bad customer service
#1284924
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There isn’t positive to say!!!! Delivery was bad and they give you an attitude, they can do that because all sale are final once you accept the furniture. You complain to the sell rep and they tell you they will call you back or they have to call corporate. When you...
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Company wrote 0 private or public responses to the review from Jun 18.
#1282932
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I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I...
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Company wrote 0 private or public responses to the review from Apr 30.
MonumentalHorse
MonumentalHorse

I'm so sorry! Their furniture is so cheaply made!!! Next time, go to Gallery Furniture. They have high quality furniture and honor their promises.

1.8
I liked
  • Kirsten the saleslady was nice
I didn't like
  • Lambert
  • Customer service
#1244568
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Contact Exclusive Furniture

Mailing Address:
Exclusive Furniture
11011 Westbrae Pkwy
Houston, Texas 77031
United States
Phone:
(713) 773-0606
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Exclusive Furniture - Issue with a manager at 290 store

I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 20.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1215401
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