State: Texas City: Houston Clear all filters (27 of 80 reviews match)
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I was the third person in line at the 12000 Gulf Freeway Store to purchase the Recliner Rocker for $149.oo on Black Friday morning. The elderly Saleman greed me rrgarding my concern. The sale was moving along until I started to questioned the Delivery amount of $129.00...
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Company wrote 0 private or public responses to the review from Nov 24.
#1406805
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I purchased some “furniture” from Sam Zavary on 03/10/2018. The purchase we made was for a sofa set, that came to ($1578.29), which included a (USELESS) five year protection plan. I call the protection plan USELESS, because it is just exactly that - all it amounts to...
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Company wrote 0 private or public responses to the review from Aug 24.
1.0
#1338308
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I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...
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Company wrote 0 public responses to the review from Jun 22.
#1286157
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I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...
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Company wrote 0 private or public responses to the review from Jun 20.
1.4
I didn't like
  • Lack of care for customer concerns or issues
  • Poor quality
  • Bad customer service
#1284924
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I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I...
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Company wrote 0 private or public responses to the review from Apr 30.
MonumentalHorse
MonumentalHorse

I'm so sorry! Their furniture is so cheaply made!!! Next time, go to Gallery Furniture. They have high quality furniture and honor their promises.

1.8
I liked
  • Kirsten the saleslady was nice
I didn't like
  • Lambert
  • Customer service
#1244568
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Exclusive Furniture - Issue with a manager at 290 store

I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Mar 20.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1215401
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Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...
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Company wrote 0 public responses to the review from Feb 27.
1.0
#1199007
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Exclusive Furniture - Worst Furniture Store Ever

Horrible Customer Service! Was sold *** fake leather that the salesman said was way better quality than real leather. Started peeeling and when i tried to use the warranty they said the problem wasnt covered.
Company wrote 0 public responses to the review from Feb 07.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1185160
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I saw this nice looking Chaise Sofa that I wanted, so my daughter decided to get it for my Christmas gift. She visited Exclusive Furniture the Tuesday before Christmas. To have it delivered was almost as much as the sofa, So we decided to pick it up ourselves. They set...
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Company wrote 0 private or public responses to the review from Dec 29, 2017.
2.5
I liked
  • Sofa
I didn't like
  • Poor customer service
  • Delay on delivery
#1158178
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Contact Exclusive Furniture

Mailing Address:
Exclusive Furniture
11011 Westbrae Pkwy
Houston, Texas 77031
United States
Phone:
(713) 773-0606
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We lost everything in the flood. Decided to buy 3 bedroom sets. Total was 3700 . my debit card only allowed $1000 to be taken. I went back the next day to cancel order because someone was going to donate furniture. I explained this to the people that worked...
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Company wrote 0 private or public responses to the review from Oct 04, 2017.
1.0
#1110181
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