State: Texas City: Houston Clear all filters (25 of 68 reviews match)
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I recently bought a dresser as part of my existing master bedroom set. The bed, mattress, one night stand, dresser mirror and a matching TV console was bought along with a lot of other furniture by us as a newly married couple about 5 years ago. We recently bought a...
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#1286157
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I spent over $5000 at Exclusive Furniture. They made promises and guarantees. They have not honored. All furniture has fallen apart in less than a year. It looked so pretty on the showroom floor. It was so cheaply made. I thought this furniture would last me 10...
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1.4
I didn't like
  • Lack of care for customer concerns or issues
  • Bad customer service
  • Quality or service
#1284924
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I purchased living room set and dining room set and was supposed to receive a new HD tv. But the salesman Lambert would not honor it saying it didn't apply to me and my purchase. He was very rude and blunt and did not care that I made a purchase of over $6000!! I...
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MonumentalHorse
MonumentalHorse

I'm so sorry! Their furniture is so cheaply made!!! Next time, go to Gallery Furniture. They have high quality furniture and honor their promises.

1.8
I liked
  • Kirsten the saleslady was nice
I didn't like
  • Lambert
  • Customer service
#1244568
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Exclusive Furniture - Issue with a manager at 290 store

I want to purchase a sofa set..after the deal ,i was told i couldnt buy it!! So i need to talk to the district manger r one of the owner myself how this can happen?!!?
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1215401
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Never again will i purchase anything from this company. They give you the run around with everything. When i went to pay for my funiture what i orded was not in stock. Every time we went into the store to see about the funiture it would take them 20 minutes just to...
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1.0
#1199007
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Exclusive Furniture - Worst Furniture Store Ever

Horrible Customer Service! Was sold *** fake leather that the salesman said was way better quality than real leather. Started peeeling and when i tried to use the warranty they said the problem wasnt covered.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1185160
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I saw this nice looking Chaise Sofa that I wanted, so my daughter decided to get it for my Christmas gift. She visited Exclusive Furniture the Tuesday before Christmas. To have it delivered was almost as much as the sofa, So we decided to pick it up ourselves. They set...
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2.5
I liked
  • Sofa
I didn't like
  • Delay on delivery
  • Poor customer service
#1158178
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We lost everything in the flood. Decided to buy 3 bedroom sets. Total was 3700 . my debit card only allowed $1000 to be taken. I went back the next day to cancel order because someone was going to donate furniture. I explained this to the people that worked...
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1.0
#1110181
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I'll get straight to the point . Exclusive Furniture at the SW Frwy location needs an over haul in management, specifically Robert Maloncon. He is unprofessional , flirtatious, rude and disrespectful! Beware of this person as you can count on him to avoid your phone...
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3.0
#1078943
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Contact Exclusive Furniture

Mailing Address:
Exclusive Furniture
11011 Westbrae Pkwy
Houston, Texas 77031
United States
Phone:
(713) 773-0606
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Exclusive Furniture Products and Services

We purchased $8,000 worth of furniture with Exclusive Furniture. The day before we got scheduled for delivery we were told they didn't have all the pieces we bought. One bedroom set was going to take a minimum of 90 days to received. Three other pieces about a month....
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Anonymous
sarmad

I hop I read this before I purchase, I'm suffering the same now !

Anonymous
***ed

Exclusive has poor customer service. Don't waste your monies there.

1.6
I didn't like
  • Bad customer service
#915238
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