State: Texas City: Richmond Clear all filters (7 of 80 reviews match)
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I went into Exclusive Furniture store in Richmond, Texas. Store # 660. My furniture was delivered 3 days later. I was purchasing the furniture for my mom who is going thru stage 4 Lung Cancer. The table came to my mom home scratch. I was in the hospital at the time...
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Company wrote 0 private or public responses to the review from Sep 28.
1.2
I didn't like
  • Customer service
#1368161
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I went to this location in August to purchase some furniture and" Ike" did not carry out my instructions as to the number of years of financing. I requested 3 years but i was given one year, i guess in order to get his commission. The Store Manager" Eugene", was very...
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Company wrote 0 private or public responses to the review from Sep 11.
3.7
I didn't like
  • Eugene and ike
#1352657
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There isn’t positive to say!!!! Delivery was bad and they give you an attitude, they can do that because all sale are final once you accept the furniture. You complain to the sell rep and they tell you they will call you back or they have to call corporate. When you...
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Company wrote 0 private or public responses to the review from Jun 18.
#1282932
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Exclusive Furniture - Sent the wrong couch twice! Still don’t have pillows!

Ordered couch in July 2017, finally received the correct couch (after they sent the wrong one twice) the last week of October. We also ordered accent pillows, that we still have not received (it's November). We often get told that we will get called back, but they only follow through 50% of the time. The couch was more affordable compared to other retailers, but after almost 4 months of back and forth I wish we had purchased elsewhere and paid more. I'll never shop there again.
Company wrote 0 public responses to the review from Nov 05, 2017.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1126554
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We purchased a new bedroom set for my son a couple months ago at Exclusive Furniture. Even though we have been making payments today was the first time I have seen a bill. After being told we had zero percent financing for a year they switched us financed companies to...
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Company wrote 0 public responses to the review from Jun 21, 2017.
2.0
#1064130
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Worst experience I have ever had. Sells contacted me to let me know the pieces ordered where not available. When I requested to cancel my order, they said I had to speak with the manager which never contacted me back. After third try, manager argued with me regarding...
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Company wrote 0 public responses to the review from Jul 20, 2016.
#885629
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Actually, There should be no star. We have visited Grand Parkway Location which was open a week ago for the Labor day. Service is not at all good they don't treat customers and educate customers. My case we bought a recliner sofa with three seats and we have added...
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Company wrote 0 public responses to the review from Sep 17, 2015.
1.0
#701639
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Contact Exclusive Furniture

Mailing Address:
Exclusive Furniture
11011 Westbrae Pkwy
Houston, Texas 77031
United States
Phone:
(713) 773-0606
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